Once the order is shipped it cannot be cancelled. 

We do not do refunds but will do exchanges within 2 weeks or returns for store credit (conditions apply)

All costs for exchanges will be borne by the client which include shipping costs to us and back to the client. 

Made to measure orders can't be exchanged, cancelled or refunded. Alterations can be done if required (in which case shipping costs will be borne by the client)